The Right Access For Every Person, In Every Territory

Invite your team, give each person a role, and limit what they see to the territories they run. Requester seats are unlimited on every plan, so every site can report problems without anyone buying a license.

41%

of successful initial-access attempts in CISA’s fiscal 2023 assessments used valid accounts, such as default, stolen or former employees’ logins.

Source: Cybersecurity and Infrastructure Security Agency, Fiscal Year 2023 Risk and Vulnerability Assessments Analysis (2024)

Per-seat pricing punishes you for including the people closest to the problem. A district with sixty store managers can’t justify sixty licenses, so the managers text a photo of the leaking cooler to one coordinator, who retypes it into the system. Details get lost in translation, the location is wrong, and the technician arrives at the wrong end of the building. The coordinator becomes a bottleneck nobody designed.

The other failure is the opposite. Everyone gets full access because sorting out permissions was too much work, and now a part-time assistant can approve a $30,000 roof job and a site manager in Denver is editing vendor records for Atlanta. Access that doesn’t follow your structure is access nobody controls.

ClearFM separates the people who request work from the people who manage it, assigns permissions by role, and scopes each person to the territories they're responsible for.

Every site reporting its own problems at no extra cost, with approval authority and record access limited to the people and regions that should have them.

What you get

Unlimited requester seats, always

Every plan, including Free, gives unlimited requester seats. Sixty store managers, four hundred site contacts, every shift lead who might find a burst pipe at 6am, all reporting directly and all costing nothing.

Manager seats scale with you

One manager seat on Free, three on Starter, ten on Growth, and unlimited on Enterprise. Beyond your plan’s count they’re $12 a month each, so adding a fourth coordinator doesn’t mean a plan upgrade.

Territories that limit access

Group properties into territories and assign people to them. A regional manager works their own sites, the director sees all of them, and nobody edits a record outside their patch.

How it works

Invite your site contacts

Add every location’s manager as a requester. They can report a problem, attach a photo, and follow their own tickets, without consuming a paid seat or needing training on anything else.

Assign manager seats

Give manager seats to the people who scope work, run requests for proposal, pick providers, and approve invoices. That’s usually a much smaller number than the headcount touching your properties.

Set roles and territories

Decide who approves spend, who edits vendor records and who sees financial detail, then assign each person to the territories they cover. Enterprise adds custom roles and permissions when the standard ones don’t fit.

Connect single sign-on

Enterprise teams route access through their own identity provider. Someone who leaves the company loses ClearFM access when their directory account is disabled, rather than whenever a facilities coordinator remembers to remove them.

Why teams run this on ClearFM

Reports come from the person who saw it

A store manager who finds a broken door reports it themselves, with the location and a photo attached. Nothing gets relayed through a coordinator who wasn’t there, so the ticket says the loading dock door rather than a door, and the technician goes to the right place the first time.

Your seat bill tracks managers, not headcount

You pay for the people who run work, not the people who report it. A district with sixty locations and four coordinators pays for four manager seats and adds sixty requesters for free, which is the opposite of how per-user pricing usually treats a multi-site operation.

Approval authority stops where it should

Permissions decide who can commit money. A coordinator can scope a job and route it for approval without being able to sign off on a $30,000 roof replacement, and Enterprise custom roles let you set that line per region instead of granting one blanket level of access to everyone.

Regional teams see their own region

Territories keep a regional manager’s queue to the properties they run. Nobody scrolls past three hundred tickets from other regions to find their own, and nobody changes a record they aren’t responsible for.

Growth without a pricing cliff

Manager seats go one, three, ten, unlimited across Free, Starter, Growth, and Enterprise, and past your plan’s count they’re $12 a month each. Hiring a fifth coordinator on Starter costs twenty-four dollars a month, not a jump to the next tier you didn’t otherwise need.

Access that leaves when people do

Single sign-on on Enterprise ties ClearFM access to your identity provider, so offboarding happens once. Without it, departures are a manual cleanup task somebody has to remember, and the accounts that get missed are usually the ones with approval rights still attached to them, months after the person left.

Built for Real Estate & Facility Teams

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Questions people ask

What's the difference between a manager seat and a requester seat?

Manager seats run the work; requester seats report it. A manager scopes jobs, sends requests for proposal, picks providers, and approves invoices. A requester submits a problem, attaches a photo, and follows their own ticket. Requester seats are unlimited on every plan, which is why a store manager can report a broken door without anyone buying a license.

How many manager seats do we get?

One on Free, three on Starter, ten on Growth, and unlimited on Enterprise. Past your plan’s included count, extra manager seats are $12 a month each, so you can add two coordinators without moving tiers. Requester seats never count against that number no matter how many locations you’re running.

Can we stop certain people from approving spend?

Yes. Permissions control who can approve, who can edit vendor records, and who sees financial detail. Enterprise adds custom roles and permissions if the standard ones don’t match your approval chain, which is common once you have regional approvers with different spend ceilings. Single sign-on on Enterprise keeps all of it tied to your directory.

What are territories?

A territory is a group of properties, usually a region, a district or a brand. Assigning people to territories limits what they see and manage to those properties, which keeps each person’s queue relevant and keeps them out of records they don’t own.