Four or more bids can cut spend by 9.7%. Get more bids on every job you outsource.
Source: Danish Competition and Consumer Authority
Provider SearchFind vetted vendors to bid on your workRFP ManagementStandard RFPs, side-by-side bidsVendor ComplianceVendor insurance and licenses verifiedAgreementsContracts and agreed rates in one placeSee ClearMarketplaceTwo-thirds of a manager's week is routine work and paperwork. Win that time back to keep vacancies low.
Source: National Apartment Association, 2025
LeasingTemplates, e-signing, and rent billingPropertiesBuildings, units, and assetsInvoicingBill the owner, manager, or tenantApprovalsSet who approves each payment levelOwner & Tenant PortalsOwners and tenants get their own viewAccounting BetaLedger, reconciliations, and statementsSee ClearPMSPreventive maintenance can save 12% to 18% over reactive repairs. ClearCMMS keeps it on schedule.
Source: US Department of Energy
TicketingAnyone logs issues; most fields auto-fillWork OrdersAuthorize, schedule, and track every jobPreventive MaintenanceCatch small problems before they growAsset TrackingRepair history, warranties, and manualsParts & InventorySpare parts, tools, and supplies on handPurchase OrdersApprove purchases of parts and servicesSee ClearCMMSQuotes, schedules, timesheets, and invoices in one app. No more paper sign-in sheets or group texts.
See what each building costs, and approve large repairs before they're paid.
Executive White Paper
A control and execution blueprint for multi-site portfolios that have already invested in facility software and still can’t trace a repair from the request that started it to the invoice that closed it.
The download begins on submission, and a copy of the link goes to your inbox.
The starting point
Every one of those answers exists. It’s distributed across a maintenance management system, an accounting queue, several vendor portals, a shared drive and somebody’s phone, and reassembling it is what costs days rather than minutes. At a single site that’s an inconvenience. Across fifty or five hundred sites it becomes a budgeting and governance problem: spend is harder to control, service quality is harder to compare, audits take weeks, and every departure puts institutional knowledge at risk.
The industry bought twenty years of tools and still can’t produce its own operating record on demand. It digitized the tasks and kept the handoffs.
What fragmentation costs
$29.1B
The annual cost of inadequate interoperability in United States capital facilities: information failing to move between the systems and phases of a facility’s life. Owners and operators bear roughly two thirds of it, $19.6 billion, most of that during ongoing operations and maintenance rather than design or construction. The condition has survived two decades of software spending. In Deloitte’s survey of more than 880 global real estate executives, only 14 percent believed their companies had well-structured processes for collecting and managing data, and a year earlier 61 percent of owners and investors still reported depending on legacy technology infrastructure.
NIST GCR 04-867 (2004), restated in 2026 dollars using the Consumer Price Index; Deloitte Center for Financial Services, 2024 and 2025 Commercial Real Estate Outlooks. Chapter 1 of the white paper sets out the sources in full and traces where the cost surfaces in a portfolio like yours.
What you get out of it
The argument rests on measured cost, attributed sources and your own baseline rather than a vendor’s savings claim. Chapter 1 explains why the fixes cross lines of business, and why spending one budget to relieve another is a trade only leadership can approve.
Chapter 2 attaches a connection test to each SCORE layer. Put the five tests to your team, insist on recent live examples rather than process diagrams, and the layer where the demonstration fails first is where the program starts.
Six failure patterns account for most of the avoidable risk in multi-site portfolios. Each comes with its symptom, its root cause, a control question you can ask immediately and a resolution that doesn’t depend on any product. Rank them by where you most need credibility and build the first phase around one or two.
Five decisions allocate authority and accountability across functions and can’t be delegated to a software selection: a shared taxonomy, explicit decision rights, a minimum evidence standard, defined exception paths and a review cadence. Give a platform vague definitions and it will automate the confusion.
Four phases, each with the decision leadership owns and the exit criteria required before moving on. Durations are omitted on purpose, because they depend on portfolio size, data condition and appetite for change.
Six measures of operating discipline, from record completeness to scope-to-invoice traceability, and three habits that keep them honest: baseline before target, publish exclusions with the numbers, and give every measure a named owner. Claim discipline before claiming results.
The SCORE framework
The model the white paper is built on, and deliberately system-agnostic: a maintenance management system, an accounting platform, a procurement suite and a provider network all fit into it somewhere, because its purpose is to expose missing connections rather than prescribe a software architecture. Chapter 2 gives each layer a connection test to run on your own operation.
What you’re getting
Appendix A is the part most readers keep. It’s a one-page diagnostic across all five SCORE layers plus governance and continuity, built for a ninety-minute session with your own leadership team. A box is checked only if the team could demonstrate the practice with a live example today, and the clusters of unchecked boxes are your ranked list of where to start.
Written for
Before you download
SCORE names the five layers a facility-operations request passes through: Specify, Certify, Order, Reconcile and Enforce. Each layer hands evidence and decision rights to the next, and the connected operating record underneath keeps every handoff traceable. The white paper presents SCORE as a diagnostic before it is a design, because most portfolios are strong in one or two layers and assume that strength extends further than it does.
It is written for leaders across multi-site facilities, portfolio operations, finance and procurement. The specific reader is someone who already owns the software and still cannot retrieve who approved a repair, what scope was agreed, whether a provider was approved for the work, or whether an invoice matches what was authorized.
No. The white paper treats fragmentation as an operating-model problem rather than a technology problem, and Chapter 4 makes the case for settling five leadership decisions before selecting or expanding tools. The diagnostic, the ranking of failure patterns and those five decisions all precede any purchase, and none of them requires a vendor.
Seven chapters and two appendices: the hidden cost of fragmented operations, the connected facility-operations lifecycle, six failure patterns to address first, the five operating-model decisions leadership owns, a four-phase roadmap with decision gates, an executive scorecard, and seven questions to ask now. Appendix A is the one-page diagnostic and Appendix B is a shared glossary.
Appendix A is a one-page Transformation Diagnostic built for an executive working session. It runs across all five SCORE layers plus governance and continuity, and the rule is that you check a box only if your leadership team could demonstrate it with a live example today, not because a policy document says it should happen. A cluster of unchecked boxes indicates where your transformation should start.
No. The white paper says plainly that there are no savings percentages in it, because credible transformation starts from your own baseline rather than someone else’s case study. It is a control and execution blueprint rather than a product pitch. ClearFM appears in one closing section as an example of how a connected platform maps to the model.
From published, attributed sources: the National Institute of Standards and Technology’s 2004 cost analysis of inadequate interoperability, adjusted to 2026 dollars using Bureau of Labor Statistics inflation data, and Deloitte’s 2024 and 2025 Commercial Real Estate Outlook surveys. Full citations appear in the footnotes to Chapter 1.
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Choose the workflow that generates the most disputes in your week, run it through the diagnostic, and we’ll walk through where the handoffs lose context and what a connected record would change.