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ClearFM Support

Need a hand with ClearFM? Our support team helps organizations, property and facility managers, and commercial service providers get the most out of the platform — from setting up your first site to running RFPs, work orders, vendor onboarding, invoicing, and reporting.

Email Our Support Team

The fastest way to reach us is by email. Send your question to support@clearfm.io and a member of the ClearFM support team will follow up with you directly. Email keeps your request in one thread, creates a written record you can refer back to, and lets you attach screenshots or documents so we can resolve the issue faster.

How to Submit a Support Request

  1. Open a new email addressed to support@clearfm.io.
  2. Write a subject line that summarizes the issue, for example “Unable to approve work order #1042”.
  3. Explain what you expected to happen and what actually happened.
  4. Attach any screenshots, files, or exports that help illustrate the problem.
  5. Send the email and watch for our reply confirming that we received it.

What to Include in Your Email

  • Your name, company, and the email address on your ClearFM account
  • A short description of the question or issue
  • The site, property, work order, RFP, or invoice number involved
  • The steps you took right before the issue occurred
  • Screenshots or a short screen recording, if you have them
  • The browser, device, or mobile app version you were using

Support Hours and Response Times

Support requests are handled Monday through Friday, 8:00 a.m. to 5:00 p.m. Central Time. We aim to reply to every email within one business day. If an issue is preventing service delivery at an active site, add the word Urgent to your subject line so we can prioritize it.

What We Can Help With

  • Account access, login trouble, and password resets
  • Adding users and setting roles or permissions for your team
  • Setting up organizations, sites, properties, and assets
  • RFPs, bids, proposals, and awarding work
  • Work orders, maintenance requests, and scheduling
  • Vendor onboarding, insurance certificates, and compliance records
  • Invoices, payments, subscriptions, and plan changes
  • Mobile app issues, notifications, and time tracking
  • Data imports, exports, and reporting questions
  • Reporting a bug or suggesting a new feature

Sales, Demos, and Pricing

If you are still evaluating ClearFM, comparing plans, or would like a walkthrough of the platform, our sales team is the right place to start. Visit Contact Us or review our Pricing page. For help with an account you already have, email support@clearfm.io.

Policies, Privacy, and Security

For details on how the platform may be used, how your information is handled, and how we protect it, see our Terms of Service, Privacy Policy, Cookie Policy, and Security pages. Privacy and data requests can also be sent to support@clearfm.io and we will route them to the right team.

Still Not Sure Who to Contact?

When in doubt, email support@clearfm.io. We read every message and will make sure it reaches the right person at ClearFM.

Clear Facility Services, Inc.
Minneapolis, MN
support@clearfm.io